Shifting of HR Functions: From Traditional to Post Modern Concept in Hospitality Industry in Nepal

Human Resource Management (HRM) is the set of practices and systems that organizations use to attract, develop, maintain, and retain their workforce in a structured and organized manner. Early in its development, HRM evolved from personnel administration and industrial relations, where the focus was on basic employee welfare, record-keeping, and maintaining workplace discipline rather than on strategic business contribution. In this traditional context, HR was viewed primarily as a support function that helped line managers handle administrative and legal-compliance tasks related to employees, but this concept has changed in postmodern era. Hospitality HR has shifted from rigid, traditional paperwork to a modern, employee-centered approach that treats services like custom products. Instead of using a one-size-fits-all hierarchy, managers now design personalized benefits—like flexible schedules and wellbeing packages—based on what employees truly value. Finally, they actively market these unique workplace experiences using digital branding and social media to attract and retain top talent.